Accessibility and feedback

Ensuring accessibility in our workplace and services

At the Vancouver Fraser Port Authority, we recognize there are many barriers that people with disabilities face in their everyday lives. In alignment with the Accessible Canada Act, which aims to create a barrier-free Canada by 2040, we are committed to helping remove these barriers by ensuring our workplace and services are accessible for all. 

Read our accessibility plan 

Our accessibility plan outlines the steps we’re taking to enhance accessibility and remove barriers across seven areas under the Accessible Canada Act: 

  • Employment 
  • Built environment 
  • Communications 
  • Information and communication technologies 
  • Procurement of goods, services, and facilities 
  • Design and delivery of programs and services 
  • Transportation 

To learn about the work we’ve accomplished so far, please review our latest accessibility plan progress report. 

Available accessibility services

At the port authority’s Canada Place and Oceanic Plaza offices 

  • Elevators 
  • Touchless power-operated entryways 
  • Gender neutral washrooms 
  • Extended high sit-stand desks 
  • Hearing loop systems 
  • Sensory-friendly and inclusive-use space (Canada Place only) 

At the Canada Place cruise terminal 

  • Elevators 
  • Wheelchair and mobility scooter rentals 
  • Service animal relief stations 
  • Baggage storage 

Visit our cruise passenger information and FAQs page to learn more about the accessibility services that are available at the Canada Place cruise terminal. 

Accessibility practices

We use the Rick Hansen Foundation Accessibility Certified GOLD rating criteria as the goalpost for our built environment at both our Canada Place and Oceanic Plaza offices. 

To ensure that our internal and external communications are both inclusive and accessible, we are: 

Provisions of CTA accessibility-related regulations

The port authority, as a terminal operator, is subject to the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) as it relates to the Canada Place cruise terminal. Under the ATPDR, the cruise terminal is subject to the following provisions: 

  • Part 1: Requirements Applicable to Transportation Service Providers – Sections 3(2), 5(1)(a) 
  • Part 4: Requirements Applicable to Terminal Operators – Sections 218, 219, 220, 221, 222, 223, 225(1), 225(2)(a), 225(2)(b), 226, 227, 229, 230, 231 

The port authority works hard to exceed these regulations to ensure all passengers have an enjoyable travel experience. 

How to provide feedback

The port authority’s goal is to provide the highest standard of accessibility. We value your feedback and lived experience. If you have questions or suggestions about our accessibility plan or your ability to access our services, please send us your feedback.  

Person identified to receive feedback  

The director, human resources operations is responsible for receiving feedback from the public and employees on the accessibility plan or any issue related to accessibility.  

How to submit feedback  

Email: [email protected]  
Telephone: 604.665.9000  
Accessibility plan feedback  
Human Resources  
Vancouver Fraser Port Authority  
100 The Pointe, 999 Canada Place  
Vancouver, B.C. V6C 3T4  

We will acknowledge all accessibility feedback we receive within two (2) business days, except for feedback shared anonymously.  

We value your feedback and the time you have taken to provide it. If you prefer to submit your feedback anonymously, there are several options.  

Anonymous feedback  

For the public:

You do not have to include your name when submitting your feedback. We will share your feedback only with those employees directly involved in improving accessibility at the port authority.  

For employees: 

If you want to submit anonymous feedback, please submit your feedback through the ConfidenceLine. 

Please remember that if you provide your feedback anonymously, we may be unable to acknowledge or reply to your feedback. 

If you wish to receive this report in an alternative format, please contact Human Resources at the contact information above. You can expect to receive an alternative format within the following timeline: 

  • For print, large print, and electronic formats: within 15 days after receiving the request 
  • For braille or audio formats: within 45 days after receiving the request