Cruise frequently asked questions

Information update

The safety of passengers and guests who visit Canada Place is extremely important to us.

For key health and vaccination information for cruise ship passengers, please visit the Government of Canada’s website for specific details on entry requirements into the country.

For cruise line specific information, please contact your travel agent or visit the “Know Before You Go” webpage for your cruise line of choice for further details concerning onboard requirements. Links to each cruise line’s passenger requirements are listed here for your convenience.

For information on changes to your cruise, please contact the cruise line directly.

Which cruise lines offer services out of Vancouver? See the cruise schedule for a full list of cruise lines that sail from Vancouver as well as schedule information.

How do I book a cruise? Please contact your local travel agent or your cruise line of choice directly to plan your cruise vacation. Bon voyage!

Can you recommend a hotel near the cruise terminal? There are many great hotels in the Vancouver area to suit your preferences and budget. Please contact Destination Vancouver for an overview of accommodations near the Canada Place cruise terminal.

Where can I find information on attractions, shopping and dining in Vancouver? The best resource for visitors to Vancouver is Destination Vancouver to discover where to stay, what to do, where to dine and the best way to get around while visiting Vancouver. They also provide information on live theatre, entertainment, festivals, attractions, and activities and can assist you in buying tickets.

Contact Destination Vancouver for more information, phone 604.683.2000

What documentation do I require to enter Canada? Please see boarding and disembarkation for documentation requirements.

What documentation do I require to enter the U.S.? Please see boarding and disembarkation for documentation requirements.

How do I get from the Vancouver International Airport (YVR) to the Canada Place cruise terminal?

  • Taxi – A zone fare of $35.00 (CAD) applies to taxi trips from the Vancouver International Airport to Canada Place. It takes 30 to 45 minutes to get to the cruise terminal. Metered rates apply on trips from Canada Place to the Vancouver International Airport.
  • Driving/rental car – See maps and directions for driving directions.
  • SkyTrain– SkyTrain’s Canada Line provides a direct connection from YVR to downtown Vancouver and is a fast and easy way to get to Vancouver city centre. See transportation for more information.

How do I get from Seattle to the Canada Place cruise terminal? There are a few different transportation options to get you from Seattle to Canada Place cruise terminal including bus, shuttle or train.

How do I get to or from Vancouver Island to the Canada Place cruise terminal?

Can you provide driving directions to the Canada Place cruise terminal?

Yes. Please see maps and directions for driving directions.

What type of transportation services are available to and from the cruise terminal?

Please see transportation for a list of transportation options and more information.

Can I rent a car at the cruise terminal?

Yes. Rental car kiosks are available at the Canada Place cruise terminal. Passengers need to pre-arrange pick-up or drop-off with the rental company in advance. Please see transportation to learn more.

Where can I park my vehicle?

There is both short-term and long-term parking available at the Canada Place cruise terminal. Please see parking to learn more.

Is there a bus depot/train station near the cruise terminal?

Yes. Pacific Central Station is located at Main Street and Terminal Avenue in Vancouver – approximately 10 to 15 minutes from the Canada Place cruise terminal. Contact the train station at 604.640.3764 for more information.

Baggage Storage

Westcoast Sightseeing provides storage services at Canada Place cruise terminal. For security reasons, short-term baggage storage is available to cruise passengers only. For more information, contact Westcoast sightseeing, phone 1-877-451-1777.

Can I rent a mobility scooter or wheelchair at the cruise terminal?

Mobility scooter and wheelchair rentals are available from Scootaround. To pre-book a rental, contact Scootaround, phone 1-888-441-7575.

Are there any foreign exchange services at the cruise terminal?

There is not a foreign exchange service at the cruise terminal, however, exchange services can be found throughout downtown Vancouver.

Where can I grab quick meal to eat at the cruise terminal?

There are a variety of restaurants and cafes within close walking distance to Canada Place. There is also a food court in the lower level of Waterfront Centre – adjacent to Canada Place.

Where are the service pet relief stations at the cruise terminal?

There are two relief stations at the Canada Place terminal available for documented service animals traveling with cruise passengers: 

  • An outdoor service pet relief area is located pre-security on the cruise ship level of Canada Place. Please follow directional signage.  
  • A service pet relief area is also available in the secured area of the terminal after you have cleared security. Please follow directional signage. 

If you have questions related to these relief stations, please contact us at [email protected]. If you have questions about the requirements to bring a service animal on your cruise, please contact your cruise line. 

Who can I contact if I have lost my baggage?

The ship’s passenger agents, listed below, should be contacted as the cruise terminal does not handle lost baggage. Each cruise line’s passenger agent handles all lost luggage queries.

Is there a Lost and Found office I can contact?

If you have lost an item in and around the cruise terminal, contact the Canada Place security office at 604.684.8525 (April to October). For items lost on the cruise ship, please contact the ship’s passenger agent:

  • Aurora Expeditions – Passenger agent TBD
  • Celebrity Cruises – Passenger agent is Intercruises, phone: 604.844.2840
  • Crystal Cruises – Passenger agent is Intercruises, phone: 604.844.2840
  • Cunard –  Passenger agent Intercruises, phone: 604.844.2840
  • Disney Cruise Line – Passenger agent is Intercruises, phone: 604.844.2840
  • Hapag Lloyd –  Passenger agent Intercruises, phone: 604.844.2840
  • Holland America Line  – Passenger agent is Destinations North America, phone: 604.641.1221
  • Hurtigruten – Passenger agent Inchcape, phone: 604.684.3750
  • Norwegian Cruise Line – Passenger agent is SMS, phone: 604.641.1221
  • Oceania Cruises – Passenger agent is SMS, phone: 604.641.1221
  • Peace Boat –  Ship Agent ACGI, phone: 604.891.7447
  • Princess Cruises – Passenger agent is Destination North America, phone: 604.641.1221
  • Regent Seven Seas Cruises – Passenger agent is SMS, phone: 604.641.1221
  • Royal Caribbean International – Passenger agent is Intercruises, phone: 604.844.2840
  • Scenic – Passenger agent Intercruises, phone: 604.844.2840
  • Seabourn Cruise Line – Passenger agent is Destination North America, phone: 604.641.1221
  • Silversea Cruises – Passenger agent is Intercruises, phone: 604.844.2840
  • Swan HellenicPassenger agent TBD
  • Victory – Passenger agent Destinations North America, phone: 604.641.1221
  • Viking – Passenger agent Destinations North America, phone: 604.641.1221
  • Windstar – Passenger agent Intercruises, phone: 604.844.2840

Do freighter cruises sail from Vancouver?

Freighter cruises do not sail out of Vancouver.

How do I deliver foods and other packages to the ships?

You must contact the ship’s passenger agent to make those arrangements. Contact information for all of the ships’ passenger agents is listed above.

I am interested in employment or business opportunities with the cruise lines. Who should I contact to get more information?

For employment or business opportunities with cruise lines, please contact the cruise line directly. See cruise schedule for direct links to each of the cruise lines that operate through Vancouver.