Port Vancouver

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Frequently Asked Questions
  • 1.888.PORTVAN
  • (1.888.767.8826)
  • Toll-free in North America
  • Tel: 604.665.9000
  • Fax: 1.866.284.4271
  • Email: Customer Service


How do I export a product to another country?
Canada's Trade Commissioner Service can help you export your goods. Trade officers are located in 12 cities across Canada and in more than 140 cities worldwide. Officers can help you assess your export potential, identify key foreign contacts, find new markets abroad, implement your export strategy and obtain relevant advice and intelligence.

Who can I contact regarding shipping my product from another country to Vancouver?
You can contact the International Port Representative or the Canadian Trade Office in your region. You can also refer to the publication, RC4041 - Guide to Importing Commercial Goods, which is available on the CBSA website.

Who do I speak to about customs documentation?
You can find information on customs documentation at the Canada Customs and the U.S. Customs websites. You can also contact a local customs office.

What are the terminal charges to ship or receive a container?
You can find a listing of fees and terminal charges for the container terminals in the Fees section of this website.

Where can I find a list of shipping lines that service Vancouver?
You can find shipping line information in the Shipping Agents & Lines section of this website, or visit the BC Chamber of Shipping.

Where can I find a list of off-dock terminals and container freight stations that are located in Vancouver?
You can find this information in the Services section of this website.

How do I track my container?
You can track your container through your container line or your freight forwarder.

Where do I pick up my container?
If you know which container line carried your container, you can refer to the Container Schedule to see which terminal has your container.

Who are Vancouver's largest trading partners?
You can find a list of the Principal Trading Partners in the Statistics section of this website.


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