Passenger Information

Canada Place cruise terminal

T7424x4924-458The international award-winning Canada Place cruise terminal is centrally located in downtown Vancouver near shopping, restaurants, entertainment, attractions and world-famous Stanley Park. The unique multipurpose facility is also conveniently based just 30 minutes from the Vancouver International Airport (YVR). Canada Place’s distinctive white sail design, five-star Pan Pacific Hotel Vancouver, and premier attraction FlyOver Canada, make Canada Place an attractive start and finish to any cruise experience. More information on getting to the Canada Place cruise terminal, as well as passenger pickup and drop-off locations can be found in transportation and parking.

Boarding and disembarkation

Boarding

Passengers boarding a cruise ship at the Canada Place cruise terminal are encouraged to check travel documents before arriving at the cruise terminal to avoid unnecessary waiting. All passengers embarking in Vancouver will go through screening and U.S. Customs and Border Protection as you are considered to be entering U.S. jurisdiction upon boarding the cruise ship. Please visit the U.S. Customs and Border Protection website for more information and required travel documents

Baggage

Checking baggage is the first step of the boarding process. Baggage can be checked upon arrival at the cruise terminal, starting between 10:00 a.m. to 10:30 a.m. Pacific Standard Time (PST), for direct delivery to your cabin. When checking your baggage, please clearly indicate which vessel you are sailing on and ensure that your passports and medication are not packed in your checked baggage.

Check-in

Check-in is the next step of the boarding process. Once your baggage is checked, cruise line staff will direct you up a set of escalators or an elevator to the cruise line check-in area, which is located one level up from the cruise terminal in Convention Centre Hall C. Once in the check-in area, passengers will be asked to complete a health questionnaire and cruise line staff will verify identification and boarding information and provide each passenger with a boarding card as part of the check-in process.

Passenger screening

Once passengers are ready to board, you must go through passenger screening, which is located on the cruise ship terminal level. Cruise line staff will direct you down a set of escalators or an elevator to reach the passenger screening area. At this point, passengers are required to provide attendants with your cruise ticket and identification.

U.S. Customs and Border Protection

As passengers embarking in Vancouver are considered to be entering U.S. jurisdiction once they board the cruise ship, you will go through U.S. Customs and Border Protection immediately following the passenger screening process. Ten BorderXpress Automated Passport Control (APC) kiosks are available for use by eligible US and Canadian passengers at the Canada Place cruise terminal with the goal of improving passenger experience. US Customs and Border protection is the final step before boarding your vessel.

Disembarking

Passengers who are disembarking in Vancouver are required to complete a declaration card and clear Canadian customs through Canada Border Services Agency. Baggage can be claimed in the baggage area in the cruise terminal. Complimentary, individual baggage carts are readily available.

For those being picked up, the private car pick up location is different from the private car drop-off location.

Passenger Services

Baggage storage

Priority Baggage provides storage services at the Canada Place cruise terminal. For security reasons, short-term baggage storage is available to cruise passengers only.

For more information visit:

Priority Baggage
Phone: 604.683.3696

Wheelchair and mobility scooter rentals

Upon arrival at the Canada Place cruise terminal, mobility scooter and wheelchair rentals are available from Care Vacations in the main lobby of the Canada Place cruise terminal.

To pre-book a rental, contact:

Care Vacations
Phone: 1.877.478.7827